Store Policy

Shipping across Haiti

We deliver to all ten départements. Most in-stock orders are prepared within 1–2 business days and arrive within 2–5 business days depending on your location. You will receive an email — and a WhatsApp message if you prefer — when your order is on its way.

In-store pickup

Prefer to collect in person? Choose in-store pickup and your order will be ready at our boutique in Bombardopolis, usually the same or next day. We will let you know as soon as it is ready.

Payment

We currently accept direct payment by Zelle, MonCash, and cash. When you place an order it is reserved, and we send you the payment details (for Zelle, our address is [email protected]). Please include your order number as the memo. Once we confirm your payment, we prepare and ship or hold your order for pickup.

Returns & exchanges

• Returns and exchanges are accepted within 14 days of receipt.
• Items must be unworn, unwashed, and in their original condition with tags attached.
• Beauty, fragrance, and personal-care items cannot be returned once opened, for hygiene reasons.
• Gift cards and final-sale items are non-returnable.

To start a return or exchange, message us on WhatsApp with your order number and we will guide you. Approved refunds are issued as store credit or to your original payment method, typically within 5–7 business days of us receiving the item.

Damaged or incorrect items

If something arrives damaged or not as ordered, contact us within 48 hours with a photo and we will make it right at no cost to you.

Contact

WhatsApp +509 5504-3323 · email [email protected] · or use our Contact page.